ACSTray.exe - System Error

[k_c-d1965]

My mother's computer has been having problems, so I tried System Restore. After it booted up, I got an error message:

ACSTray.exe - System Error - The program can't start because rtl120.bpl is missing from your computer. Try reinstalling the program to fix this problem. 

The problem is, how can I reinstall anything on the computer if it won't let me past that screen? Help!

[Jeet_singh · Accepted solution]

Hi @k_c-d1965,

Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query, I'll be more than glad to help you out 🙂

I see that you are getting a error message on startup. Don't worry, though, as I have a few steps to help you out,

To provide you with an accurate solution, I'll need a few more details:

Have you made any software or hardware changes on the PC?

Was any update/reset interrupted, recently?

In the meantime, let's try these steps here:

Perform a Hard reset:

If your computer does not start, first reset all power to device. Hopefully, the problem is temporary and can be fixed by performing the following steps:

1. Disconnect all peripheral devices such as printers, USB storage devices and media cards.

2. Disconnect the power cord from the computer.

3. Press and hold the power button for at least 15 seconds until the power LED on the power supply is off.

4. Reconnect the power cord, and press the Power button.

5. Listen for sounds of drives and fans turning.

6. If the computer still fails to start and emits beeping sounds, continue to the next section.

Run the system diagnostics test as well as extensive test on the Hard drive and Memory from F2

Depending on the test results, If the test passes, I would suggest you perform a System refresh on the PC.

The following list shows what happens when you refresh your computer:

• Your files and personalization settings such as libraries, user accounts, and desktop themes are saved.

• The computer settings are returned to the defaults.

• Apps from the Windows store are reinstalled, and the settings are reset to their defaults. Internet connectivity is not required to reinstall these apps.

• Desktop apps are removed unless they were installed by the computer manufacturer. At the end of the refresh process, an HTML file called Removed Apps.html is placed on the desktop with a list of the desktop apps that were removed.

For more assistance, please follow the steps suggested in the support document - HP PCs - Refresh Your PC to Resolve Problems (Windows 😎 - Click here

I hope this helps, let me know how this goes for further assistance. I'll be more than happy to help.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

[k_c-d1965]

Thank you for your help.

[Jeet_singh]

Hi @k_c-d1965,

Thank you for the update,

I appreciate your time and efforts,

I'm glad you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

Take care now and do have a fabulous week ahead. 🙂

Regards,