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Hi! 

So recently my little brother has been downloading stuff what made my pc not work with its normal passcode anymore and it asked me to log in with the outlook email, but it keeps asking for a phone number i dont have anymore.

 

then i tried to boot the pc from a usb but on the booting screen it asks for a admin password, anybody that knows what i should do?

1 REPLY 1
HP Recommended

Hello @Andrija77 ,

 

Welcome to the HP community.

 

To reset your password:

 

Windows 10

 

Windows 11

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs, or any other safety measures.

 

Best Regards

 

Steffen Baier

 

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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