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- HP Community
- Desktops
- Desktop Boot and Lockup
- Admin password.

Create an account on the HP Community to personalize your profile and ask a question
10-08-2026 09:15 AM
Hi!
So recently my little brother has been downloading stuff what made my pc not work with its normal passcode anymore and it asked me to log in with the outlook email, but it keeps asking for a phone number i dont have anymore.
then i tried to boot the pc from a usb but on the booting screen it asks for a admin password, anybody that knows what i should do?
10-08-2026 09:54 AM
Hello @Andrija77 ,
Welcome to the HP community.
To reset your password:
According to the Community's Rules of Participation:
4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs, or any other safety measures.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
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