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06-27-2018 10:43 PM
HP Assistant suggested I update the Bios on my perfectly functioning desktop Model 570, and I foolishly did. Now my computer won't load Windows 10, won't let me get to the Startup screen, etc.
I have tried holding down the Windows and B key and then pressing down on the power button for 3 seconds, but keep getting to a screen (photo attached) which at the bottom of the screen tells me to press the Escape Key to enter Startup...but nothing happens after I press Escape.
I have tried starting the computer and pressing down on the various Function keys as the computer boots up...and got the same results.
Lastly I created a USB recovery flash drive with the most recent Bios on it, inserted it into my HP desktop, and turned the power on. Same result -- a screen telling me to press Esc to get to the Start up screen.
All this becaue the HP Assistant told me to updte my Bos, and I did. Any suggestions?
06-28-2018 03:16 AM
Can you please give the full model number, or SKU.
HP Consumer Desktop PC BIOS Update (ROM Family SSID 82F2)
|F.25 Rev.A||9.2 MB||Mar 1, 2018||Download|
The above does not match your screen display, the date differs.
So the MainBoard SSID is 82F2 which does match, so where did you download your version from?
Please understand I am still trying to understand what may have happened.
06-28-2018 06:44 AM
Hi. The model number is Pavilion 570-p017c. Product number is Z5M32AAR#ABA
I don't know where the HP Assistant got its file to automatically update and crash my computer, but I created the USB bios flash drive using a file at the HP website named sp85590.exe.
That file created a usb recovery bios drive. I put it into my desktop, turned the power on, and the HP logo appeared on the screen and just stayed there. After 30 minutes of screen inactivity I hit Esc, and the same creen appeared that I uploaded earlier.
06-28-2018 07:45 PM
Hi. Thank you for your continuing efforts to help me. Since I wrote you last I cleared the CMOS by moving the pins on the motherboard and then moving them back, and also (again) created a bios flash drive.
After clearing the CMOS, I turned on the computer...all I got was the HP logon on a screen.
I turned off the computer, put the bios flash drive in, and turned on the computer. Same result.
I turned off the computer, did the Win-B key combo, pressed the power button 3 seconds, and continued to hold Win-B until I heard 8 beeps. I released the keys, and got the screen that I screenshooted for you earlier.
06-29-2018 01:32 AM
> With a release date of the 1st of March 2018, your screenshot showing the 23rd of February 2018 confuses me.
I think that the BIOS update passed through HP's "Quality Assurance" code-review on February 23,
and was posted to the HP web-site about 6 days later, namely on March 1.
Is that unusual?
06-29-2018 02:32 AM
"While pressing those keys, press and hold the Power button on the notebook for 2 to 3 seconds, and then release the Power button but continue to hold the Windows logo key and the B or V key until the HP BIOS update screen displays or you hear a beeping sound (usually 8 beeps).