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Salazar316
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Message 1 of 2
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After unplugging to move computer, now it will not turn on.

HP Recommended
HP All-in-One - 20-c032
Microsoft Windows 10 (32-bit)

After 2 years of having no issues with the computer, all of a sudden it won't power on. I was rearranging my sons room and unplugged the computer. I plugged it in on another wall and now it won't turn on. When I plug it in, the light on the back comes on. Then I hit the power button, it sounds promising for a micro-second, then turns off. You can keep pressing the power button, but you get the same thing over and over and over and over.... yeah. That's it, that's what I've been doing since 10 am, it's now 4 pm. ( No, I have not been sitting here doing nothing but hitting a button hoping it works.) I've been trying it at least twice an hour. Someone help! The computer is barely used but my children need it for school! Gah!

 

-Daniel

1 REPLY 1
Lil_Boy_Blue
Level 12
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Message 2 of 2
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HP Recommended

Hi

First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.

AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

AND/OR - Windows Logo key + Ctrl + Shift + B

AND/OR - If you’re using multiple displays, try projecting video to a different monitor.
Press the Windows Logo key + P, select a display, and then press Enter.

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