After update now blue screen because preparing automatic recovery then choose an option

[Varmendariz]

Updated 2 nights ago and now when turn on says preparing automatic repair and then give choose an option blue screen. Then if choose one it restart and same thing

[KrazyToad]

@Varmendariz

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you perform a Reset and let me know how it goes https://support.hp.com/in-en/document/c04742289

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[hausding]

same issue, under warranty, have done all the attempts at self repair with the computer itself and with online help....nothing.  So, without the hard drive working how does one save or recover personals and files without voiding any warranty issues....does HP save my stuff and return it to me after their in house repair?  Ha on that one......gosh, what to do.    🙂

[praveenbv]

@hausding

We have done the basic troubleshooting as per the document and the notebook needs to checked taking remote access so that get to know it's a hardware or software issue

Please reach out to the HP Support in your region regarding this issue, they should be able to help. Refer to this User Guide for contact details.  

  

Have a great day!  

  

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handing,We have done the basic troubleshooting as per the document and the notebook needs to checked taking remote access so that get to know it's a hardware or  software issue