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12-22-2020 06:45 AM
Welcome to HP Community
I have gone through your Post and would like to help
I suggest you perform a Reset and let me know how it goes https://support.hp.com/in-en/document/c04742289
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I Am An HP Employee
12-26-2020 12:38 PM
same issue, under warranty, have done all the attempts at self repair with the computer itself and with online help....nothing. So, without the hard drive working how does one save or recover personals and files without voiding any warranty issues....does HP save my stuff and return it to me after their in house repair? Ha on that one......gosh, what to do. 🙂
12-27-2020 09:41 AM
We have done the basic troubleshooting as per the document and the notebook needs to checked taking remote access so that get to know it's a hardware or software issue
Have a great day!
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handing,We have done the basic troubleshooting as per the document and the notebook needs to checked taking remote access so that get to know it's a hardware or software issue
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