-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Boot and Lockup
- All-in-One stopped booting into Windows

Create an account on the HP Community to personalize your profile and ask a question
04-21-2024 05:00 AM
Looking at an All-in-One for a friend. It stopped booting into Windows, reporting the seemingly well-known 3F0 error that it couldn't find a boot device.
Tried various mentioned solutions such as setting BIOS back to defaults, and enabling legacy boot support. Still won't boot to Windows on the internal drive. Ran BIOS diagnostics and also UEFI diagnostics (from USB drive). All tests pass.
The BIOS does show the 1TB SATA drive (a WDCWD10EZEX-60WN4A0). If I boot Ubuntu Linux from a flash drive, it is able to see this SATA drive and I was able to copy files from the disk. However, when I try to install Ubuntu, it tells me I need to disable Intel RST in Windows before I can proceed.
There doesn't appear to be a way to disable RST in the BIOS. I do see an entry in the physical disk info that says "Status: Disabled". If this is relevant, I've been unable to figure out how to enable it. Updated the latest available BIOS (84DE F.49 from Dec 4 2023) and this made no difference.
Trying to reinstall Windows 10 or Windows 11, setup does not see the drive by default. If I try to load the Intel RST drivers, the machine hangs for a minute or two, and when it completes it still doesn't see the drive. If I try again it typically blue-screens with a DRIVER PNP WATCHDOG stop-code. Have tried all of the RST driver versions HP lists for this device, as well as the latest from Intel.
I'm at a loss. The hardware seems to be working just fine -- I had Ubuntu running for hours copying files from the drive -- but the machine just will not boot the local drive or allow me to run the RST drivers in Windows setup.
Any ideas, please?
Solved! Go to Solution.
Accepted Solutions
04-24-2024 03:11 AM
Managed to solve this. The problem definitely seems to be related to Intel RST. I haven't been able to figure out why this failed suddenly, but I managed to get it back up and running.
The key was to wipe the first few hundred MB or so of the drive using dd from a bootable Linux drive, then load cfdisk and create a new partition. This seems to remove the RST partitioning/metadata but, of course, it also makes the previous Windows install and data inaccessible.
Just something like:
dd if=/dev/zero of=/dev/sda bs=16M count=100
sync
cfdisk /dev/sda
Delete any existing partitions, create a new one (doesn't matter which type) and write to disk.
I was then able to boot the cloud recovery USB drive, delete the temporary partition and install Windows into the unpartitioned space. Several hours of installs, updates, and reboots later the machine seems to be working correctly.
04-21-2024 08:23 AM - edited 04-21-2024 08:24 AM
Unless I am mistaken, your product ID is 6WP78EA#abu and you have cloud recovery
Go to the below site and enter your product ID including the 3 characters after the # character
If you have cloud recovery you can restore your system using a 32gb flash.
It may take an hour or more to create the recovery USB.
https://d34z73bbtpzgej.cloudfront.net/
After restore you can upgrade to win11 if you want. Do not do a clean install of 11 as it will be missing those Intel RST drivers.
Let me know if a problem or you need help with win11.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
04-21-2024 09:19 AM
Thanks BeemerBiker, I wasn't aware of this recovery option for HP devices. You're correct about the product ID.
Having generated a recovery USB flash drive using the HP Cloud Recovery Tool, however, it runs for a few seconds, flickers the screen, and then gives the error:
[startnet] Error, Get failure from Dynamic Recovery Tool
Tried booting a few times, network cable in and network cable out. Same error.
04-21-2024 09:26 AM - edited 04-21-2024 09:34 AM
You need admin privileges and must be on a network. Best is ethernet connection if WiFi is flaky.
Seems like a network problem or some hardware problem with the PC or USB flash is my guess.
What system are you doing the download from? If VPN then disable VPN.
It will take a while to download the images then it takes a while to write the image.
Did the download fail? You must download to the C drive then the app will install on the flash USB . Do not download to the USB.
[edit] When installing, go into the BIOS setup and press F9 or whatever the default function key is. Be sure the date and time are correct and local (not just GMT). Make sure secure boot is enabled and press F10 to save. If the USB does not boot look for a function key to change the boot so the USB boots. If you see the USB LED flash a few times then it is being read properly.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
04-21-2024 11:34 AM
The HP AIO won't boot into Windows, so I ran the tool on another machine. The creation of the USB drive was fine, the error I mentioned was seen when I booted the recovery USB drive on the HP AIO machine.
Flash drive verified without any errors. Date and time on the machines are correct. USB drive is booting without any problems, it's the recovery software that's reporting the error.
04-21-2024 01:15 PM - edited 04-22-2024 04:48 AM
Sorry, I thought the problem was the download.
I suspect the problem is the 1tb disk drive. Googling that error message does not show any "fixes". This indicates a hardware problem that was not resolved..
If it is WD or Seagate you can download diagnostics to confirm. If not WD or Seagate the drive can still be tested if an external USB type WD or Seagate is attached.
You might try a bootable disk diagnostic.
https://www.google.com/search?q=bootable+disk+diagnostics
I use Hard Drive Sentinel but it does not boot.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
04-22-2024 02:52 AM
No worries. I've already run the built-in BIOS disk checks as well as those on the UEFI diagnostics; they show no problems. As mentioned in my original post, I've been able to copy files from the disk with no issues using a bootable Ubuntu USB, so there doesn't seem to be anything fundamentally wrong with the disk (though I agree that many of the symptoms do seem to point this way).
I'll give the WD diagnostics a try in case they pick up something that the generic diags have missed. Looks like Hiren's boot CD has the WD DLG tool on it.
04-24-2024 03:11 AM
Managed to solve this. The problem definitely seems to be related to Intel RST. I haven't been able to figure out why this failed suddenly, but I managed to get it back up and running.
The key was to wipe the first few hundred MB or so of the drive using dd from a bootable Linux drive, then load cfdisk and create a new partition. This seems to remove the RST partitioning/metadata but, of course, it also makes the previous Windows install and data inaccessible.
Just something like:
dd if=/dev/zero of=/dev/sda bs=16M count=100
sync
cfdisk /dev/sda
Delete any existing partitions, create a new one (doesn't matter which type) and write to disk.
I was then able to boot the cloud recovery USB drive, delete the temporary partition and install Windows into the unpartitioned space. Several hours of installs, updates, and reboots later the machine seems to be working correctly.
04-24-2024 11:28 AM
I am glad you got it working but the solution is not going to help the average user here.
The recovery USB is supposed to have the RST drivers that would be missing in a clean install. Since this was someone else system there is the possibility that more than one item was changed.
For example, if the system had 128gb NVME that included opteron memory and the NVME was replaced by a 1TB that did not have opteron then the bios needs to be changed from RST to AHCI. if there is no option of AHCI then removing the partition with the metadata might be equivalent using AHCI instead of RST. This is just a guess but a d.ell system I had needed to be in AHCI mode to install win11 when I upgrade the boot nvme. The bios did have the RST and AHCI option unlike some HP.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
04-25-2024 01:37 AM
The owner of the system was definitely not somebody who would have changed any components of the system; she said that it suddenly just stopped booting.
The main drive is 7200rpm 3.5" Western Digital spinning rust. My suspicion is that the machine was using RST with a 16GB flash/Optane cache based on HP's description of the 22-c0045na model:
Memory & Storage | 8 GB memory; 1 TB HDD storage; 16 GB flash memory storage |
If the Optane cache board died, would it cause the "3F0 - boot device not found" error? Unfortunately, based on a few YouTube videos I watched, opening up these HP AIOs risks damaging the screen due to the way the unit is held together and I wasn't going to risk that. So, I couldn't confirm whether there's an Optane board present -- I can say that the machine was pretty sluggish running Windows 11 after the reinstallation!