03-17-2020 12:51 PM
My All-In-One will not boot up.
No pilot light or any sounds.
Power supply checks out, - 19.5v DC at the plug.
Tried the 'Bot' assistant and power reset, no luck.
Does any one have any suggestions please ?
Solved! Go to Solution.
03-19-2020 02:49 PM
@johnskipp There could be an issue with the power connector that connects to the adapter, the best way to confirm the issue, is to simply check if the device powers on when connected to another wall outlet, also, if that doesn't work, I have a few recommendations that will:
here's what you need to do, to attempt a solution:
CLICK HERE FOR STEP BY STEP INSTRUCTIONS
(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).
If the issue persists, follow the below steps:
Step 1: Remove discs and devices
Before troubleshooting startup issues, remove or disconnect all discs and devices from the computer.
Turn off the computer.
Remove any discs and USB devices.
Remove memory cards from the card reader slot.
Disconnect all non-essential devices such as printers, scanners, external hard drives.
Leave only the mouse, keyboard, and monitor connected.
After you have removed all discs and devices, turn on the computer.
If the computer starts, reconnect devices one at a time, to determine which disc or device is causing the problem. If the issue is solved, troubleshooting is complete.
If the computer still does not start and exhibits the same problem, press and hold the Power button to turn off the computer. Do not connect anything, and then continue troubleshooting.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: Click here & skip to step 3 onward, since you've done step 2 already.
(By the end of this article all the issues should be resolved)
P.S: Welcome to HP Community!
Keep us posted,
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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
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I am an HP Employee
03-19-2020 03:13 PM
As mentioned in my post, -
the power adaptor is providing 19.5v at the (PC-end) plug,
already done the power reset,
already been thro the troubleshooting 'bot', and " Advanced Startup Troubleshooting "
There are no peripherals connected.
There are no sounds and no power light,
I'm all out of on-line guidance checks.
03-19-2020 06:45 PM
@johnskipp If you've gone through all of that and yet, the issue persists, I'm afraid we are at the end of the line, and I suggest you talk to HP support and discuss your options, follow the below steps to get started:
1) Click on this link - http://www.hp.com/contacthp/
2) Click on Sign-in or select the product using the below step:
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Click on "Show Options".
Fill the web-form, to populate a case number and phone number for yourself!
Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from,
here's how private messages work: Click here for details.
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
I am an HP Employee