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‎05-25-2020 02:20 AM

HP Recommended
Product: All-in-one
Operating System: Microsoft Windows 10 (64-bit)

This All-in-one died when being used by a Dr on a conference call, and will not boot, having tried a hard reset etc.  power adaptor has power to it and the power supply works with my laptop.

 

Can anyone suggest how we can have it working during this lockdown please?

3 REPLIES 3

‎05-25-2020 03:51 AM

HP Recommended

Hi

This is not for your type of PC, but desparate times........

 

https://support.hp.com/us-en/document/c03518165

 

This will not work for everyone, but you may be lucky?
No Power, No Boot, No Display When Power Button Is Pressed

Unplug the AC power from the computer.
Press and hold the power button for more than 12 seconds.
Release the power button (after at least 12 seconds).
Re-connect the AC power to the computer.


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‎05-25-2020 04:10 AM

HP Recommended

Thank you for taking the time to reply.

 

I tried this but still no boot.

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‎05-25-2020 04:28 AM

HP Recommended

Hi

Not surprised, All-in-One covers a multitude of Printers, so............

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