cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
JMACscot
New member
2 1 0 0
Message 1 of 4
216
Flag Post

All-in-one does not power up, with no leds with power adaptor plugged in

HP Recommended
All-in-one
Microsoft Windows 10 (64-bit)

This All-in-one died when being used by a Dr on a conference call, and will not boot, having tried a hard reset etc.  power adaptor has power to it and the power supply works with my laptop.

 

Can anyone suggest how we can have it working during this lockdown please?

3 REPLIES 3
Lil_Boy_Blue
Level 12
7,692 7,643 334 729
Message 2 of 4
Flag Post
HP Recommended

Hi

This is not for your type of PC, but desparate times........

 

https://support.hp.com/us-en/document/c03518165

 

This will not work for everyone, but you may be lucky?
No Power, No Boot, No Display When Power Button Is Pressed

Unplug the AC power from the computer.
Press and hold the power button for more than 12 seconds.
Release the power button (after at least 12 seconds).
Re-connect the AC power to the computer.


Was this reply helpful? Yes No
JMACscot
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thank you for taking the time to reply.

 

I tried this but still no boot.

Was this reply helpful? Yes No
Lil_Boy_Blue
Level 12
7,692 7,643 334 729
Message 4 of 4
Flag Post
HP Recommended

Hi

Not surprised, All-in-One covers a multitude of Printers, so............

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation