09-15-2019 01:10 PM - edited 09-15-2019 01:11 PM
Hi, I have an old Pavilion Desktop, 6215 UK, which I now use only to make back-ups of files. It has a Samsung SSD fitted and was working perfectly 6 month ago. On boot up , I get a blue screen with this message;
There was a problem with a device connected to this PC
Error Code 0xc00000e9.
I have tried re seating the 4 RAM cards, and have run Scan Disk. When I run diagnostics I get a BIOHD-5 error
Can anyone advise on how to clear this issue
09-15-2019 02:36 PM
Welcome back to the forum.
I am not a HP employee.
A BIOHD-5 error usually means you have HDD failure.
How many disks do you have in this system? It looks like the boot disk has failed.
Do you backup data? You may lose some data on this disk.
You may be able to grab data on this disk. This depends on the condition of the disk.
09-16-2019 02:45 AM
Hi and thanks for the prompt reply, the HDD is the C Drive and there is another Drive. I do back-up, but I would be interested to know can the data be recovered if it is failing. I run the PC Doctor and it reported the following;
Disk 0 / linear Verify
Disk 0 Inner / Outer Surface Read failed.
The SSD is approx. 2 years old and I thought I would get longer life out of a Samsung SSD 840
09-17-2019 03:37 PM
You're very welcome.
It is very unusual to see a Samsung SSD fail this quick. I have many 2.5 inch Samsung SSDs, some disks are running for about four years.
I usually connect the SSD to a SATA to USB adapter (Link to examples at Amazon). Using Sabrent, they are inexpensive and have worked well.
Mount the disk as a data disk. Then see if I can copy data to a different PC or external backup disk.
I use this adapter to store OS image backups on older 2.5 inch Samsung SSDs because I have moved to M.2 NVME disks for primary storage.