-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Boot and Lockup
- Re: BIOS/firmware corruption error.

Create an account on the HP Community to personalize your profile and ask a question
12-06-2025 12:33 PM
Hi my computer screen is black. And the caps light blinks 5 times slowly then three times fast and then again. This indicates a BIOS/firmware corruption error and almost every keyboard trick hasn’t worked as nothing shows up on the screen: power then esc, power+B+windows, power +V + Windows, windows+shift+B+power etc etc. Now I can’t get into my computer manually and I don’t have any tools other than a screwdriver what can I do?
Solved! Go to Solution.
Accepted Solutions
12-07-2025 09:48 AM - edited 12-07-2025 09:49 AM
That code indicates the BIOS cannot access an important component. Possibly memory is the problem. An adapter or graphics card not seated correctly can cause the problem. You can also look for damage to the motherboard. Bad Capacitors
Overheat Symptoms
1 - memory
You need to remove all the memory chips and clean the motherboard as best you can with an air duster. You should take some caution to avoid static discharge when removing the memory sticks.
On a desktop system, unplug computer. If the power cord has a transformer (wall wart) unplug from the computer. Press the power button 2-3 times to discharge residual electricity |
First blow out as much dust as you can before removing the memory. Once motherboard area is clean, then discharge static electricity by touching a finger to metal frame or case before removing memory sticks. If you do not have the proper surface for working on electronic equipment, then use an anti-static spray around the work area.
Clean the memory contacts with eraser, use air duster, reseat memory. Reseat one at a time if necessary to find the bad one, if any.
2 - remove any adapters, clean the contacts and put back in.
How did this happen?
|
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
12-07-2025 09:48 AM - edited 12-07-2025 09:49 AM
That code indicates the BIOS cannot access an important component. Possibly memory is the problem. An adapter or graphics card not seated correctly can cause the problem. You can also look for damage to the motherboard. Bad Capacitors
Overheat Symptoms
1 - memory
You need to remove all the memory chips and clean the motherboard as best you can with an air duster. You should take some caution to avoid static discharge when removing the memory sticks.
On a desktop system, unplug computer. If the power cord has a transformer (wall wart) unplug from the computer. Press the power button 2-3 times to discharge residual electricity |
First blow out as much dust as you can before removing the memory. Once motherboard area is clean, then discharge static electricity by touching a finger to metal frame or case before removing memory sticks. If you do not have the proper surface for working on electronic equipment, then use an anti-static spray around the work area.
Clean the memory contacts with eraser, use air duster, reseat memory. Reseat one at a time if necessary to find the bad one, if any.
2 - remove any adapters, clean the contacts and put back in.
How did this happen?
|
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
12-07-2025 09:54 AM
I had a PowerPoint that day and shut my laptop and when I tried opening it again it just looked like that. I don’t know if there was a windows update as I didn’t agree to the new one at the time but it might have done it on its own. Since my computer can’t be opened by just loosening the screws(I think there is glue attached) I think I have to bring it in for a technician to do what you just recommended. Thank you for your answer it’s greatly appreciated!!
12-07-2025 10:25 AM
This link shows how to get warranty information.
Click here to read how to dispute a warranty.
Click here for: Rights in the UK
Click here for: Rights in the EU.
Click here for: Rights in India.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it