BIOS power on password not recognized

[Rafiki753]

Hello,

We own a pavilion p7-1074be desktop.

We had set the power-on (BIOS) password to be empty.

On turning on the computer however it says the password is incorrect.
After three attempts, it shows a star symbol *, but does not give any code.

Rebooting the computer re-allows three attempts.

We tried the following:

• Previous passwords, with and without caps lock, num lock, ...
• Resetting the BIOS using the CMOS jumper.
• Resetting the BIOS by removing, waiting, and replacing the CMOS battery.

but none of this works, the computer still asks for a power-on password and still refuses the one we had set.

Is there another way to bypass this problem?

Thank you for your help.

[Paul_Tikkanen · Accepted solution]

Hi:

Please read the info at the link below under Clearing the Password Settings...Last item listed.

There is a password jumper and a cmos jumper.  You need to move the password jumper.

http://support.hp.com/us-en/product/HP-Pavilion-p7-1000-Desktop-PC-series/5080737/model/5223243/docu...

[Rafiki753]

Thanks very much, that did the trick!

[Paul_Tikkanen]

You're very welcome.