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HP Recommended
HP Pavilion 590-p0057c

Hi, I recently tried to wipe my computer in order to fix computer problems such as not being able to windows update and mouse not working on desktop(mouse worked with my laptop, so concluded it was not the mouse). After the screen was stuck in a loop for about 15 hours, so decided to power off computer completely and restart. When computer boots, a message occurs saying "your PC  ran into a problem and needs to restart. We'll restart for you." The stop code included is: NTFS_File_System. After, the monitor goes black, and the PC beeps 2 long beeps and 2 short beeps. Then a blinking power light follows for the rest. Solutions I have tried include: BIOS rollback, the solution that includes pressing the windows key and "b" at the same time, and also pressing the windows key and "v" at the same time. Also tried to hard reset my computer once again from the troubleshoot menu. Nothing seems to work. Any help would be much appreciated. 

7 REPLIES 7
HP Recommended

It is not clear what the current state of your system is.

 

If you tap ESC after powering on can you run HP diagnostics?

If so, please make at least one pass to verify the disk drive is good.

If the drive is good we can try to recover the operating system else re-install it.

 

Please provide your Product ID including the 3 letters after the # sign.

Got here  and see if cloud recovery is available for your system

https://d34z73bbtpzgej.cloudfront.net/

 

Report back.

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HP Recommended

My product ID is #ABA, will try your solution now, thanks!

HP Recommended

If your product ID is 3LA35AA#ABA then you COULD restore your HP system from the cloud

 

BeemerBiker_0-1664353627219.png

the tool:  https://www.microsoft.com/store/apps/9mtks9pr7r3n

I have never done this but I understand it requires a 32gb USB flash drive

Instructions are here https://support.hp.com/us-en/document/ish_4511095-4511141-16

the above is ONLY a last resort. You must confirm that your system passes diagnostics and you should make an attempt to recover the existing operation system first, as explained earlier.

I am a volunteer and I do not work for, nor represent, HP
If you think this reply was helpful, please mark it as so or as a solution.. Thank You!
HP Recommended

Hi, I ran the diagnostics extensive test and everything passed. My product ID is 3LA35AAR#ABA, not 3LA35AA#ABA. I looked up the product ID in cloud recovery and it does not seem to be available. Please explain what I could do now.

HP Recommended

Being able to run diagnostics indicates your system is OK although the OS on the disk is corrupted.  By corrupted I mean you tried to do a windows reset and it failed to install.

 

Please try that cloud recover tool for the 3LA35AA#ABA product code.

https://www.microsoft.com/store/apps/9mtks9pr7r3n

 

The 3LA35AA is listed as the product ID for your system as shown here.  Expand "Product release information"

https://support.hp.com/us-en/product/hp-pavilion-desktop-pc-590-p0000i/37730885/model/21299366/docum...

 

Even if 3LA35AA#ABA does not exactly match your system I suspect it is better than doing a windows 10 (or 11) reset as Microsoft's reset tools do not have access to specialized drivers that HP may have on your system.

 

Instructions are here https://support.hp.com/us-en/document/ish_4511095-4511141-16

I have never done this HP cloud restore.  I have read that a 32gb flash is needed and the computer that you use to help create the recovery needs to be window 7 or later.

 

[EDIT] Corrected code error:  Product code started with 3 not S

 

I am a volunteer and I do not work for, nor represent, HP
If you think this reply was helpful, please mark it as so or as a solution.. Thank You!
HP Recommended

From a discussion with the expert @Prométhée  the "R" in 3LA35AAR#ABA possibly means refurbished or renewed as shown below from amazon vendor

BeemerBiker_0-1664624135563.png

 

When asking for cloud recovery use only 3LA35AA#ABA when asked for your product id

do not use the "R" one.

I am a volunteer and I do not work for, nor represent, HP
If you think this reply was helpful, please mark it as so or as a solution.. Thank You!
HP Recommended

hi

indeed @BeemerBiker  , but I hadn't read the topic.
Unfortunately, if there is still this problem

"nd the PC beeps 2 long beeps and 2 short beeps. Then a blinking power light follows for the rest. Solutions I have tried include: BIOS rollback, the solution that includes pressing the windows key and "b" at the same time, and also pressing the windows key and "v" at the same time. Also tried to hard reset my computer once again from the troubleshoot menu. Nothing seems to work."
I'm afraid it won't work

 

The red light blinks twice, and then two, short white light blinks (2 long red, 2 short white)

This condition indicates that the main area (DXE) of the BIOS has become corrupted and no recovery binary image is available. It can also occur when updating the BIOS.

  1. Allow the system to complete its updates and any changes.

  2. Attempt Sure Start Recovery if the updates are not installing as expected.

     

 

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Attention
A bios update is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it



Desktop-Knowledge-Base
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