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- HP Community
- Desktops
- Desktop Boot and Lockup
- BOD every couple of hours on a new HP All-in-One 24-dp0158qe

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01-03-2022 06:18 AM
I get a BOD every couple of hours. This is in the event log
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000004, 0xffff9c0d90068028, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\windows\MEMORY.DMP. Report Id: 87f38e2e-1582-4cae-b82e-7dec67ca0187.
A fatal hardware error has occurred.
Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)
Primary Bus:Device:Function: 0x0:0x1D:0x0
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:PCI\VEN_8086&DEV_02B0&SUBSYS_86F8103C&REV_F0
Secondary Device Name:
01-03-2022 09:00 AM
@jbrame -- new HP All-in-One
If you had purchased a new automobile, and it had a problem, would you become your own automobile mechanic, or would you take it back to the dealer? Same question for your brand-new computer.
Either take the computer back to the retailer that sold it to you, and exchange it, or contact HP Support to make a claim against the 12-month HP Warranty. There is no way that you should expect to be a computer technician.