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Xav73
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Message 1 of 2
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Flag Post

Bios Out

HP Recommended
HP Desktop - 260-p100nf
Microsoft Windows 10 (64-bit)

Hello,
Following the bios update with your HP Support Assistant software installed on my HP Desktop - 260-p100nf, the bios did not install properly and since then I can no longer start my pc. The bios was the correct one since it was the HP Suppport Assistant software that downloaded and installed it. Today I have no more bios and even with the bios recovery procedure, I cannot restore the bios.
After booting, I have a black screen with information that I do not understand and the ESC command does not work, the pc restarts on the same black screen.
Thanks for your help

20210310_210631.jpg

1 REPLY 1
KrazyToad
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Message 2 of 2
Flag Post
HP Recommended

@Xav73

 


Welcome to HP Support Community


I appreciate al your efforts and expertise in troubleshooting this issue

 

If you have already performed all the troubleshooting steps in this Link:  https://support.hp.com/in-en/document/c04126730

 

Please contact HP Support in your region for service options


1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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