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Bios adminstrator pw

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Stream 11-y020wm
I bought a used laptop and am locked out because I do not know administrator pw. After 3 attempts i get disable code: i 72788863
Please help!!
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Reboot and enter   45517622



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Ok that worked but now I have another problem...
I cant log into windows because the previous owner pw is unknown. So I have booted into safe mode or whatever its called, click on troubleshoot & & reset pc 3x and keep getting error message: "There was a problem resetting your PC. No changes were made."

Now what??

P.S. The girl we bought the computer from will not respond to emails, not happy.
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