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Locked

‎07-31-2018 07:52 PM

HP Recommended
Product: Stream 11-y020wm
I bought a used laptop and am locked out because I do not know administrator pw. After 3 attempts i get disable code: i 72788863
Please help!!
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-01-2018 12:44 AM

HP Recommended

@Justinealicia

 

Reboot and enter   45517622

 

REO

View solution in original post

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2 REPLIES 2

‎08-01-2018 12:44 AM

HP Recommended

@Justinealicia

 

Reboot and enter   45517622

 

REO

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‎08-02-2018 05:27 AM

HP Recommended
Ok that worked but now I have another problem...
I cant log into windows because the previous owner pw is unknown. So I have booted into safe mode or whatever its called, click on troubleshoot & & reset pc 3x and keep getting error message: "There was a problem resetting your PC. No changes were made."

Now what??

P.S. The girl we bought the computer from will not respond to emails, not happy.
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