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HP Recommended

So the bitlocker menu keep looping when I put in the recovery key and when I disabled bitlocker I'm just stuck on the choose an option memu 

1 REPLY 1
HP Recommended

Hi @Danpleaseaccept 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

It sounds like you're dealing with a frustrating issue. 

Here's a step-by-step guide to help you resolve the BitLocker recovery loop and the "Choose an option" menu problem:

 

BitLocker Drive Encryption:

  • Available on devices running Windows 11 and 10 Pro, Enterprise, or Education editions.
  • Not supported on Windows 11 and Windows 10 Home editions.
  • Must be activated manually, selecting where to store the recovery key.

 

Device Encryption:

  • A feature-limited version of BitLocker, also called BitLocker Device Encryption or Automatic Device Encryption.
  • Enabled automatically on devices supporting Modern Standby when signed in with a Microsoft account or corporate domain account.
  • The recovery key is uploaded to the Microsoft account or corporate domain automatically.

 

Using the Recovery Key:

The recovery key may be required after specific events:

  • BIOS update.
  • Microsoft Push Button reset.
  • Disabling Secure Boot or Trusted Platform Module (TPM).
  • Hardware changes (e.g., adding/removing video or network cards).

 

Backing Up and Retrieving the Recovery Key:

  • During BitLocker activation, manually choose where to store the recovery key.
  • For Device Encryption, the recovery key is automatically backed up to your Microsoft account or corporate domain.

 

Steps to Retrieve the Recovery Key:

  1. Retrieve from your Microsoft account if Device Encryption is enabled automatically.
  2. Use other recovery options if stored manually or within a corporate system.

 

Refer to the link below for detailed steps:

HP PCs - Using BitLocker and finding the recovery key (Windows 11, 10) | HP® Support

 

Let me know if you'd like further details or additional help! 😊

 

If my response helped, please mark it as an Accepted Solution It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee

If you find the information provided useful or solves your concerns, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
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