Bitlocker screen keeps looping when I put in the code

[Danpleaseaccept]

So the bitlocker menu keep looping when I put in the recovery key and when I disabled bitlocker I'm just stuck on the choose an option memu 

[Hawks_Eye]

Hi @Danpleaseaccept 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like you're dealing with a frustrating issue. 

Here's a step-by-step guide to help you resolve the BitLocker recovery loop and the "Choose an option" menu problem:

BitLocker Drive Encryption:

• Available on devices running Windows 11 and 10 Pro, Enterprise, or Education editions.
• Not supported on Windows 11 and Windows 10 Home editions.
• Must be activated manually, selecting where to store the recovery key.

Device Encryption:

• A feature-limited version of BitLocker, also called BitLocker Device Encryption or Automatic Device Encryption.
• Enabled automatically on devices supporting Modern Standby when signed in with a Microsoft account or corporate domain account.
• The recovery key is uploaded to the Microsoft account or corporate domain automatically.

 

Using the Recovery Key:

The recovery key may be required after specific events:

• BIOS update.
• Microsoft Push Button reset.
• Disabling Secure Boot or Trusted Platform Module (TPM).
• Hardware changes (e.g., adding/removing video or network cards).

 

Backing Up and Retrieving the Recovery Key:

• During BitLocker activation, manually choose where to store the recovery key.
• For Device Encryption, the recovery key is automatically backed up to your Microsoft account or corporate domain.

 

Steps to Retrieve the Recovery Key:

1. Retrieve from your Microsoft account if Device Encryption is enabled automatically.
2. Use other recovery options if stored manually or within a corporate system.

Refer to the link below for detailed steps:

HP PCs - Using BitLocker and finding the recovery key (Windows 11, 10) | HP® Support

Let me know if you'd like further details or additional help! 😊

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye