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- HP Community
- Desktops
- Desktop Boot and Lockup
- Bitlocker screen keeps looping when I put in the code

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1 REPLY 1
04-15-2025 03:15 AM
Welcome to the HP Support Community!
Thanks for posting your query! We're here to help you get back up and running.
It sounds like you're dealing with a frustrating issue.
Here's a step-by-step guide to help you resolve the BitLocker recovery loop and the "Choose an option" menu problem:
BitLocker Drive Encryption:
- Available on devices running Windows 11 and 10 Pro, Enterprise, or Education editions.
- Not supported on Windows 11 and Windows 10 Home editions.
- Must be activated manually, selecting where to store the recovery key.
Device Encryption:
- A feature-limited version of BitLocker, also called BitLocker Device Encryption or Automatic Device Encryption.
- Enabled automatically on devices supporting Modern Standby when signed in with a Microsoft account or corporate domain account.
- The recovery key is uploaded to the Microsoft account or corporate domain automatically.
Using the Recovery Key:
The recovery key may be required after specific events:
- BIOS update.
- Microsoft Push Button reset.
- Disabling Secure Boot or Trusted Platform Module (TPM).
- Hardware changes (e.g., adding/removing video or network cards).
Backing Up and Retrieving the Recovery Key:
- During BitLocker activation, manually choose where to store the recovery key.
- For Device Encryption, the recovery key is automatically backed up to your Microsoft account or corporate domain.
Steps to Retrieve the Recovery Key:
- Retrieve from your Microsoft account if Device Encryption is enabled automatically.
- Use other recovery options if stored manually or within a corporate system.
Refer to the link below for detailed steps:
HP PCs - Using BitLocker and finding the recovery key (Windows 11, 10) | HP® Support
Let me know if you'd like further details or additional help! 😊
If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊
Take care, and have an amazing day!
Regards,
Hawks_Eye
I am an HP Employee
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