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So the bitlocker menu keep looping when I put in the recovery key and when I disabled bitlocker I'm just stuck on the choose an option memu 

1 REPLY 1
HP Recommended

Hi @Danpleaseaccept 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

It sounds like you're dealing with a frustrating issue. 

Here's a step-by-step guide to help you resolve the BitLocker recovery loop and the "Choose an option" menu problem:

 

BitLocker Drive Encryption:

  • Available on devices running Windows 11 and 10 Pro, Enterprise, or Education editions.
  • Not supported on Windows 11 and Windows 10 Home editions.
  • Must be activated manually, selecting where to store the recovery key.

 

Device Encryption:

  • A feature-limited version of BitLocker, also called BitLocker Device Encryption or Automatic Device Encryption.
  • Enabled automatically on devices supporting Modern Standby when signed in with a Microsoft account or corporate domain account.
  • The recovery key is uploaded to the Microsoft account or corporate domain automatically.

 

Using the Recovery Key:

The recovery key may be required after specific events:

  • BIOS update.
  • Microsoft Push Button reset.
  • Disabling Secure Boot or Trusted Platform Module (TPM).
  • Hardware changes (e.g., adding/removing video or network cards).

 

Backing Up and Retrieving the Recovery Key:

  • During BitLocker activation, manually choose where to store the recovery key.
  • For Device Encryption, the recovery key is automatically backed up to your Microsoft account or corporate domain.

 

Steps to Retrieve the Recovery Key:

  1. Retrieve from your Microsoft account if Device Encryption is enabled automatically.
  2. Use other recovery options if stored manually or within a corporate system.

 

Refer to the link below for detailed steps:

HP PCs - Using BitLocker and finding the recovery key (Windows 11, 10) | HP® Support

 

Let me know if you'd like further details or additional help! 😊

 

If my response helped, please mark it as an Accepted Solution It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution!  It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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