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Message 1 of 2
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Black Screen on Power Up

HP Recommended
HP Envy PC 700-010xt
Microsoft Windows 8.1 (64-bit)

PC was shut down after Windows updat (automatically). When I turned power back on, all I get is a black screen.

I have removed and reseated RAM and Video card. I removed HDD and checked via USB on another computer and it is fine. I removed connectors from otical drive since externally it looks like it is trying to be accessed by CPU or wherever. I eventually removed all of those components and it is the only time I get POST beeps which sound to me like 5 long beeps. With no graphic card and/or with any of the RAM removed, no beeps but the computer looks like it stops after a few seconds and keeps trying to start but never does. No beeps accept when all 4 RAM stick are removed.

I belive the BIOS is AMI Apttio.



HP Support Agent
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Message 2 of 2
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HP Recommended

Thank you for posting on the HP Support Community.


I appreciate your efforts to try and resolve the issue. This computer needs to ship out for physical diagnosis, I would request you to contact our Support and our Support Engineers should be able to check the available service options for your Desktop. HP Support can be reached by clicking on the following link:
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.


I am an HP Employee

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