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SavageWarrior
Level 1
7 5 1 0
Message 1 of 7
354
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Black screen no boot no access to the keyboard

HP Recommended
HP ENVY Recline TouchSmart All in One - 27-k475xt
Microsoft Windows 10 (64-bit)

Hi Everyone,

my computer starts up but will not boot. II'e tried the bios reset, removed memory cards and hard drive per troubleshooting and still nothing but a fan running.

I can't do a hard rest or access the bios because the keyboard is look like is not working, I tried to use an old one and no success is not working .

.

 

 

6 REPLIES 6
stevecomputer
Level 5
321 318 13 52
Message 2 of 7
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HP Recommended

https://www.youtube.com/watch?v=5MNl-_uNOWM&t=11s

This may be a start.  If it is making any beeps or flashing any leds it may identify the problem.

Is the fan spinning and is is spinning fast?

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SavageWarrior
Author
Level 1
7 5 1 0
Message 3 of 7
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HP Recommended

Hi,

thank you for your reply.

No beeps no blinking leds, The fan is spinning normal.

Is not doing the pos and the keyboard not working .

I cant find any data about motherboard Laurel 2 2G regarding IQ pins etc.

Can you help?

Tks

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stevecomputer
Level 5
321 318 13 52
Message 4 of 7
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HP Recommended

Does it have internal power supply or external? Is the keyboard wireless or usb?

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SavageWarrior
Author
Level 1
7 5 1 0
Message 5 of 7
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keyboard is wireless and is working tested on another computer.

IMG_1392.jpg

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stevecomputer
Level 5
321 318 13 52
Message 6 of 7
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HP Recommended

https://www.youtube.com/watch?v=zjAZ0DTX3aI&t=1s

This may help but you'd need a usb keyboard.

 

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SavageWarrior
Author
Level 1
7 5 1 0
Message 7 of 7
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I got access by luck one time get the computer on but is not booting from usb stick and now is black again

CN 1 connector is for?

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