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‎09-05-2022 12:52 PM

HP Recommended
Product: HP Pavilion Desktop - 510-p137cb

The main screen is black and said to enter a disk 

Category:
1 REPLY 1

‎09-18-2022 03:25 PM

HP Recommended

Hi @0salinas0,

 

Welcome to the HP Support Community

 

I understand you are facing an boot issue with your HP Pavilion Desktop - 510-P137cb. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

  • Was there any update prior to the issue?

While you respond to that please try the below steps:

 

Power reset:

  • Turn off the computer, and then unplug the power cord.
  • Disconnect any peripheral devices from the computer 
  • With the power cord unplugged, press and hold the Power button for approximately 15 seconds.
  • After you drain the capacitors, then plug in the power cord. Leave peripheral devices disconnected.
  • Turn on the computer.

 If the issue persists, then please refer to this document: An error message is displayed on a black screen
 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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