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Alaxmac11
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Message 1 of 2
181
Flag Post

Blue screen while booting my computer up

‎04-19-2020 08:09 AM

HP Recommended
Product: Example: OMEN by HP Desktop PC - 870-224

Hello, when I boot up my desktop a blue screen came up and I ran a quick test on my hard drive. After I did this I got the error code U4L3XS-8LEA3E-9XPGQJ-60RP03 And I was just wondering what I should do from here. Thank you!

1 REPLY 1
Grzwacz
Level 12
Level 12
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Message 2 of 2
Flag Post

‎04-19-2020 02:15 PM - edited ‎04-19-2020 02:16 PM

HP Recommended

Hi,

 

You have a HDD failure.

 

Bad news. 

 

Replace the HDD and reinstall the operating system.

 

I hope you have backed up data.

 

You could try recovering data on the failing disk. Your description of symptoms may indicate data is gone.

 

Regards

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