• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP 27er Display IPS

My HP PC monitor states the following: Boot Disk Not Found. I already did a quick check of the Hard Drive, but it states as follows:

Testing Drive 1, Smart Check: Passed, Short DST: FAILED

The FAILURE ID: GGE363-8QK9P9-XD4CRG-60S703

The PRODUCT ID: V9B41AA#ABA 

The Hard Drive is 1. I am not able to get to F10. There is nothing that comes up when I press any of the "F" keys on my computer. Also, I don't see anything with the BIOS settings. My cords are all plugged in correctly. What can I do next? Can someone please help me?

1 REPLY 1
HP Recommended

Hi

GGE363-8QK9P9-XD4CRG-60S7038/21/19303Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

So make Backups and create an install media... You should buy a new Hard Drive.

 

W7 and W10 Repair.png

 

If in doubt please ask.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.