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‎10-21-2018 03:17 PM

HP Recommended
Product: HP ProDesk 490 G1 MT
Operating System: Microsoft Windows 10 (64-bit)

Hallo,

 

since 2 weeks I got a boot-problem - if I start my system, I get a black screen with a beep, followed by this text: 

"Copyright HP 2013... Version 2.15.1236   Copyright American Megatrends...

16384 MB

2234-HECI error during initialization.

v02.01"

 

At the bottom appears "F1: Boot" in blue, and if you press F1 then it starts with windows. I already used the on board hp-tools including updates, did Windows updates, BIOS-updates. I was not able to update the IME, because there was a non-compatibility-text and it stopped. I used the following link: 

https://support.hp.com/de-de/drivers/selfservice/hp-prodesk-490-g1-microtower-pc/5448296

The mainboard is HP, the processor is Intel.

My software-guy tells me there was a mainboard-problem and I should buy a new pc, but I don`t want to because it is quite good (besides that booting-bug). Actually I switched the HDs on continuous operation mode to work without disturbance (every time they wake up I have the bug with beep and F1...).  I like my hp and I hope to get help from you... 

 

Thank You, 

Volker

 

 

1 person had the same question
2 REPLIES 2

‎10-24-2018 03:10 AM

HP Recommended

Hi

 

Could the RTC/CMOS battery be discharged?

 

https://www.techwalla.com/articles/how-to-check-the-cmos-battery

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‎10-24-2018 03:16 AM

HP Recommended

Hallo and thanks,

 

we already found a solution in the german hp Forum:

 

 

 

https://h30492.www3.hp.com/t5/Desktop-Hardware/Problem-beim-Booten/td-p/537855/page/2

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