• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎03-25-2020 07:46 PM

HP Recommended
Product: Pavillion 690-0067c
Operating System: Microsoft Windows 10 (64-bit)

So my desktop needs a usb bios recovery as the internal one did not work,  I currently am on my (Dell) laptop and have downloaded the suggested HP BIOS Recovery software and run it.  As it ran, it placed a file into a folder on my C drive,   I then try to run that placed executable, and nothing happens.  according to the instructions (https://support.hp.com/us-en/document/c04126730), it should give me an option to create a USB recovery, but nothing is happening at all.  Can anyone suggest what I may be doing wrong?

1 REPLY 1

‎03-26-2020 03:25 AM

HP Recommended

Hi

Personally I just use the W10 site.

https://www.microsoft.com/en-us/software-download/windows10

 

W8 Repair.pngRecovery Reinstall.png

 

The Cloud Recovery?

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205

is a little picky, and not everything is covered.

 

32 GB USB is the minimum I believe.  

 

 

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.