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Boot Recovery software not Running

HP Recommended
Pavillion 690-0067c
Microsoft Windows 10 (64-bit)

So my desktop needs a usb bios recovery as the internal one did not work,  I currently am on my (Dell) laptop and have downloaded the suggested HP BIOS Recovery software and run it.  As it ran, it placed a file into a folder on my C drive,   I then try to run that placed executable, and nothing happens.  according to the instructions (, it should give me an option to create a USB recovery, but nothing is happening at all.  Can anyone suggest what I may be doing wrong?

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HP Recommended


Personally I just use the W10 site.


W8 Repair.pngRecovery Reinstall.png


The Cloud Recovery?

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)

is a little picky, and not everything is covered.


32 GB USB is the minimum I believe.  





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