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‎03-25-2020 07:46 PM

HP Recommended
Product: Pavillion 690-0067c
Operating System: Microsoft Windows 10 (64-bit)

So my desktop needs a usb bios recovery as the internal one did not work,  I currently am on my (Dell) laptop and have downloaded the suggested HP BIOS Recovery software and run it.  As it ran, it placed a file into a folder on my C drive,   I then try to run that placed executable, and nothing happens.  according to the instructions (https://support.hp.com/us-en/document/c04126730), it should give me an option to create a USB recovery, but nothing is happening at all.  Can anyone suggest what I may be doing wrong?

1 REPLY 1

‎03-26-2020 03:25 AM

HP Recommended

Hi

Personally I just use the W10 site.

https://www.microsoft.com/en-us/software-download/windows10

 

W8 Repair.pngRecovery Reinstall.png

 

The Cloud Recovery?

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205

is a little picky, and not everything is covered.

 

32 GB USB is the minimum I believe.  

 

 

 

 

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