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‎02-02-2020 10:49 AM - edited ‎02-03-2020 09:27 AM

HP Recommended
Product: Pavillion
Operating System: Microsoft Windows 10 (64-bit)

Turned on computer, blue square says:

Boot device not found

Please install an operating system on you hard drive

Hard disk - (3FO)

 

SKU: F3D77AAR#ABA

 

I've had this computer for a while and this has never happened before

3 REPLIES 3

‎02-02-2020 11:50 PM - edited ‎02-02-2020 11:58 PM

HP Recommended

@Laurar2302 

Hello,

 

What is the exact model of your desktop computer (e.g. 5ES85EA)?
To find this product number P/N: this document.

The Hard disk - (3F0) a problem with your hard drive and it may need to be replaced. If possible, back up your personal files to a flash drive or external hard drive as soon as you can.

 

The following documents are available for reference:

Alternative solution: Please use the Microsoft Upgrade Tool to update Windows 10 to the latest version available below.
https://go.microsoft.com/fwlink/?LinkID=799445

In case of need, do not hesitate to contact us.

Best regards,:Wink:



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‎02-03-2020 09:30 AM

HP Recommended

Thank you. I didn't see a product number. Perhaps the SKU will work - F3D77AAR#ABA

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‎02-03-2020 09:39 AM - edited ‎02-03-2020 09:40 AM

HP Recommended

@Laurar2302 

Thanks for your return,

Please replace the hard drive to solve the problem with your computer.

 

After replacing the hard drive, access Performing an HP System Recovery (Windows 8 ) to reinstall Windows.

I remain at your disposal in case of need.


Best regards,:Wink:



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