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‎05-20-2020 11:52 PM - last edited on ‎05-21-2020 08:13 AM by Retired

HP Recommended
Product: Hp 15 notebook PC
Operating System: Microsoft Windows 7 (64-bit)

MY

PRODUCT NUMBER IS:F9V24EA#UUW

AND SERIAL NUMBER:[edited]

PROCCESOR TYPE : AMD E2-3800 APY WITH RADEON TM HD

BIOS VERSION F.05

BOIS VENDOR INSYDE

PRODUCT CONFIGURATION ID :0975100000405F00001620180

NOTEBOOK MODEL:

HP 15 Notebook PC 

UUID NUMBER BCFD089A-C767-11E3-9703-A02BB83FD8FB

FACTORY INSTALLED OS : WINDOWS.8.1WINDOWS.8.1

Wlan FCC id PPD-AR5B125 

HELP ME PLS HP IM BEGING YOU but I can code if I get a CMD .

1 REPLY 1

‎05-21-2020 05:05 AM

HP Recommended

Hi

We only need the F9V24EA for a match......

https://support.hp.com/gb-en/product/hp-15-g000-notebook-pc-series/6545564/model/6831421?sku=F9V24EA

 

You can delete the serial number etc.

WINDOWS.8.1  ------  Microsoft Windows 7-64 bit.

 


PLEASE POST ANY RESULTS.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:-
https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

 

HWT.png

 

I guess you have a failed Hard Disk drive that needs replacing.

 

It came with...

HP Recovery Manager (recovery partition, recovery USB/Flash unit creation tool)

so if you made the USB then use it to re-install on your new HDD.

 

If in doubt please ask.

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