02-02-2020 10:49 AM - edited 02-03-2020 09:27 AM
Turned on computer, blue square says:
Boot device not found
Please install an operating system on you hard drive
Hard disk - (3FO)
I've had this computer for a while and this has never happened before
02-02-2020 11:50 PM - edited 02-02-2020 11:58 PM
What is the exact model of your desktop computer (e.g. 5ES85EA)?
To find this product number P/N: this document.
The Hard disk - (3F0) a problem with your hard drive and it may need to be replaced. If possible, back up your personal files to a flash drive or external hard drive as soon as you can.
Alternative solution: Please use the Microsoft Upgrade Tool to update Windows 10 to the latest version available below.
In case of need, do not hesitate to contact us.
02-03-2020 09:39 AM - edited 02-03-2020 09:40 AM
Thanks for your return,
Please replace the hard drive to solve the problem with your computer.
After replacing the hard drive, access Performing an HP System Recovery (Windows 8 ) to reinstall Windows.
I remain at your disposal in case of need.