• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎10-30-2020 11:07 AM

HP Recommended
Product: Hp 110-414 desktop

Hard drive short DST check failed.  Failure ID: RG9XG0-7GRA9G-9XJ16K-60V703

1 REPLY 1

‎10-30-2020 04:39 PM

HP Recommended

Hi,

 

The HDD containing the operating system is failing or has failed.

 

You did not specify the operating system. Are you running W8.1 or did you update to W10?

 

You need to replace this drive and reinstall the operating system (OS). Or you can copy an OS image to the new HDD if you do disk backups and have bootable USB recovery media.

 

You can reinstall W8.1 if you created HP recovery media. 

 

I hope you back up data. 

 

Regards

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.