cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 1
8 5 1 0
Message 1 of 10
689
Flag Post
HP Recommended

Boot option problem

Pavillion 570P068N
Microsoft Windows 10 (64-bit)

Last Friday I bought this machine to use as a Ubuntu file server for our home run business, something which I have done many times before in the past.  The BIOS layout had changed since I retired from active IT work 5 years ago and I couldn't work out how to change the boot sequence.  I logged on to HP support whose first question was 'Did we buy the machine from Currys?'  The answer was 'yes' so I was immediately transferred to the Currys KnowHow Team.  After filling a detailed questionaire which almost reached the point of asking for my mother's maiden name I was able to ask my question.  All well and good.

 

This morning I had an email from Currys telling me that I had no contract with them and I should refer to you.

 

Where do I go from here?

 

Malcolm Brown

9 REPLIES 9
Highlighted
Level 9
5,904 5,889 204 520
Message 2 of 10
683
Flag Post
HP Recommended

Boot option problem

Hi

 

Well giving you the benefit of the doubt, in that you would trust Curry's to solve a PC problem...

 

What is the problem?

 

Boot Man x 5.jpgMultiBoot.jpg

BIOS Boot2 .jpg

BIOS Boot One.png

 

Initially it is a choice of Legacy/Secure and Ubuntu (PAH!) I use Lubuntu, Debian and OpenSuSE alongside W10, 3 being on Secure boot and Debian being Legacy boot.

 

So if possible give us the install sequence, was/is there any microsoft software on the machine?

Grub2?  Grub efi?

 

Maybe a nice clean screen shot?

0 Kudos
Highlighted
Level 1
8 5 1 0
Message 3 of 10
649
Flag Post
HP Recommended

Boot option problem

Thank you for your reply.

The machine is as it was bought last Friday with Windows 10 Home installed.  I want to replace this with Ubuntu which is loaded onto a DVD but I have failed in my attemptto set the boot sequence to put the DVD player first.

On pressing Esc at startup these are the screens I get:

Hmm, 'it' doesn't seem to let me write below the photos but my sight is poor and I may have missed something.

UEFI is new to me so my problem seems to be in gettin around this.

I hope you can help.

Malcolm

20180827_134124.jpg20180827_134608.jpg20180827_134140.jpg

0 Kudos
Highlighted
Level 9
5,904 5,889 204 520
Message 4 of 10
636
Flag Post
HP Recommended

Boot option problem

Hi

Could you please expand on the

MAKE, MODEL, OS and SKU?

WinKey + R and type msinfo32 then look at line 9 for the SKU.

 

OK.

 

Ignoring most of your screenshots, for me it is

 

POWER on and ESCAPE key.  Then F9, to list/select the USB/DVD you want.

 

Yours does look familiar.

 

Belt and Braces

https://tutorials.ubuntu.com/tutorial/tutorial-create-a-usb-stick-on-windows#0

 

Rufus - https://rufus.akeo.ie/

 

Then with both USB and DVD inserted it doubles your chances.

 

 

0 Kudos
Highlighted
Level 1
8 5 1 0
Message 5 of 10
605
Flag Post
HP Recommended

Boot option problem

Here are the details:

HP Pavillion 570P068N runing Windows 10 Home and the SKU is 2CW35EA#ABU

The problem really revolves around this UEFI thing which prevents any changes to the boot sequence.  Have you any idea how I get around that please?

Malcolm

0 Kudos
Highlighted
Level 12
11,043 11,017 577 1,658
Message 6 of 10
584
Flag Post
HP Recommended

Boot option problem

> this UEFI thing which prevents any changes to the boot sequence.

 

Your images show "legacy" sources.

Can you select that, and then select the CD/DVD that contains the UBUNTU Installer?

 

0 Kudos
Highlighted
Level 12
11,043 11,017 577 1,658
Message 7 of 10
581
Flag Post
HP Recommended

Boot option problem

> Last Friday I bought this machine ...

> I logged on to HP support, whose first question was 'Did we buy the machine from Currys?' 

> The answer was 'yes' so I was immediately transferred to the Currys KnowHow Team. 

> This morning, I had an email from Currys telling me that I had no contract with them.

 

That really is some business -- "our promise to you, our valued customer, is a warranty that lasts 10 minutes or 10 steps outside our door".

 

I would be really tempted to return the computer, and get a refund.

Then, I would never again purchase anything from them.

I would also find contact their "Public Relations" office, and tell them about the wonderful support from their No-Way Team.

 

 

Highlighted
Level 12
11,043 11,017 577 1,658
Message 8 of 10
580
Flag Post
HP Recommended

Boot option problem

I am guessing that the Currys you are referring to is not the USA-based "Art Store" (www.currys.com) but the UK store.

I accessed: https://www.currys.co.uk/gbuk/computing-33-u.html

and scrolled-down to:

 

Explore our brand shops

 

View HP brand shop

 

 

and clicked that hyperlink, to get:

 

The requested URL was rejected. Please consult with your administrator.
Your support ID is: 3982952778398091215

 

Yes, indeed, what a wonderful company they are.

 

From their web-site: You don't have to buy a Repair & Support Plan at the same time as you purchase your new product. You have up to 12 months to decide.

 

So, if you did not buy that option, they are correct -- you have no contract.

LIke a "no-frills" airline, where luggage & food & seating is optional, what you buy is what you get.

 

0 Kudos
Highlighted
Level 9
5,904 5,889 204 520
Message 9 of 10
552
Flag Post
HP Recommended

Boot option problem

Hi

 

I dont understand the problem.

 

You can install Ubuntu in Legacy or Secure Boot mode. 

I have done Lubuntu and OpenSuSE in both on this wot I got from Argos.

 

Your screenshots say to use F9 to find the Bootable Device, so it's F9.

 

IF you switch to Legacy Mode (Like in my screen shot where Legacy is highlighted and Secure is dimmed out) and then use (for me) F5 and F6 to re-order everything.

 

In one of your screenshots you have the  white triangle as a pointer against

> UEFI Boot Sources

 

and underneath it says F5=Disable   and does it disable it.

 

ELSE

 

In Windows 10 and Windows 8, click Power and hold down the Shift key while you click Restart. Continue holding down Shift until the Choose an Option screen displays.

 

From the Choose an Option screen, click Troubleshoot.

 

From the Troubleshoot screen, click Advanced options.

 

From the Advanced options screen, click UEFI Firmware Settings.

 

From the UEFI Firmware Settings screen, click Restart.

 

The computer restarts and the Startup Menu opens.

 

 

https://support.hp.com/gb-en/product/hp-pavilion-570-p000-desktop-pc-series/13823514/model/18695643/...

 

https://support.hp.com/gb-en/product/hp-pavilion-570-p000-desktop-pc-series/13823514/model/18695643/...

 

HP Pavilion Desktop - 570-p068na
HP Pavilion Desktop - 570-p068na
0 Kudos
Highlighted
Level 17
Level 17
44,694 38,151 3,349 14,086
Message 10 of 10
473
Flag Post
HP Recommended

Boot option problem

@MalcolmBrown

Follow the directions here to Disable Secure boot and Enable Legacy boot:

https://support.hp.com/gb-en/product/hp-pavilion-570-p000-desktop-pc-series/13823514/model/18695643/...

**Click Accept as Solution on a Reply that solves your issue**
***Click the Thumbs-Up button as a way to say Thanks!***

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation