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pdrachman2018
Level 1
7 1 0 0
Message 1 of 2
150
Flag Post

Boot up issue

HP Recommended
HP ENVY Curved All-in-One - 34-a010
Microsoft Windows 10 (64-bit)

I installed fresh Windows 10 ver 10H2 on my curved 34" and instaleld HP drivers and ensured that Windows was up to date.

 

After installation, when I let it boot up - then it says PC Mode display going to sleep!

 

However, if I connect an HDMI cable to HDMI and the other end of the HDMI cable to a computer that is on - then the HP 34" boots up into Windows and works 100%.

 

I checked that the bios settings were in default.

 

Kindly advise what to do to get the HP to work without connect an HDMI cable to another running computer please.

 

Thank you,

Philip

1 REPLY 1
TheOldMan
Level 15
Level 15
11,319 3,964 1,048 3,241
Message 2 of 2
Flag Post
HP Recommended

I suspect the install of the "fresh Windows 10 ver 10H2 " was done with that HDMI cable attached to the other device.

The install used something related to that other device and the boot manager is relying on the other device to navigate the boot process.  It is probably a simple fix accomplished by booting the 32" to the install media with no other connections except the keyboard and mouse.  When it boots to the install media, pick "repair your computer"

Here is a guide from How-to-Geek

https://www.howtogeek.com/howto/32523/how-to-manually-repair-windows-7-boot-loader-problems/

Scroll down to the section where it shows the start up screen and then follow the article.


I'm not an HP employee.
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