Boot up takes 30-60 minutes

[gaperri]

Good morning all:

Very frustrated with this computer.  Second one HP has sent me with the same problem.

When new (approx 2 weeks ago) computer would start immediately.  Now it takes 30-60 minutes to boot up.  Power is on but screen is dark.

Have been on with support twice to resolve.  Each time they take remote control, make some changes, tell me its ok and the next day after shutdown i go through the same delayed boot.

Any help would be greatly appreciated but at this point i feel like getting a refund and looking for a non-HP computer.

Thanks

[rick-s]

@gaperri

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information such as serial numbers and case details.

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

[gaperri]

Thank you. Looking forward to getting this resolved.