• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎11-07-2020 10:00 AM

HP Recommended
Product: Pavilion 27-d0010na

This problem has been here since day one. Same issue if restarting, I have to use press the on/off button to force a shutdown

Error message realtekaudiobackgroundprocessclass this app is preventing you from restarting. any advice much appreciated or should I just take it straight back to the dealer?

1 REPLY 1

‎11-07-2020 10:15 AM

HP Recommended

@shepherd32 

 

I generally try to fix something that is not working; but I also get frustrated with something that fails right out of the box -- and have been known to return it, complaining seriously in the process!  So, my sympathies in this case, would be with returning it, rather than messing with it.

 

But if you do want to try to fix it, then run HP Support Assistant and see if it finds a newer HP HD Audio driver and installs that.  IF that works, you should be good to go; otherwise, you have an alternate in mind.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.