Can log on

[Cchu]

My computer was originally set up by my daughter with an email address that doesn’t exist anymore, then I had a boyfriend who set up his own log in. I don’t have anyway to log on to my computer as I don’t have access to either password. can I reset my computer?

[asmita6658]

Hi @Cchu

Welcome to the HP Support Community. I'd be happy to assist you with the reset process. 

Please try these steps -

1. Shutdown the computer.

2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.

3. Press F11 once for System Recovery.

4. Choose the Keyboard Layout.

5. Click on Troubleshoot.

6. Go to Recovery Manager and click on System Recovery.

Note : System Recovery will delete everything that you had saved or installed on the computer.

You may also refer to this document - HP PCs - Performing an HP System Recovery 

Hope this helps! Keep me posted. 

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