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‎07-19-2020 04:46 PM

HP Recommended
Product: Envy all-in-one
Operating System: Microsoft Windows 8.1 (64-bit)

My computer was originally set up by my daughter with an email address that doesn’t exist anymore, then I had a boyfriend who set up his own log in. I don’t have anyway to log on to my computer as I don’t have access to either password. can I reset my computer?

1 REPLY 1

‎07-21-2020 09:35 PM

HP Recommended

Hi @Cchu

 

Welcome to the HP Support Community. I'd be happy to assist you with the reset process. 

 

Please try these steps -

 

1. Shutdown the computer.

2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.

3. Press F11 once for System Recovery.

4. Choose the Keyboard Layout.

5. Click on Troubleshoot.

6. Go to Recovery Manager and click on System Recovery.

 

Note : System Recovery will delete everything that you had saved or installed on the computer.

 

You may also refer to this document - HP PCs - Performing an HP System Recovery 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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