Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Can log on

HP Recommended
Envy all-in-one
Microsoft Windows 8.1 (64-bit)

My computer was originally set up by my daughter with an email address that doesn’t exist anymore, then I had a boyfriend who set up his own log in. I don’t have anyway to log on to my computer as I don’t have access to either password. can I reset my computer?

HP Support Agent
HP Support Agent
14,452 14,454 1,436 1,736
Message 2 of 2
Flag Post
HP Recommended

Hi @Cchu


Welcome to the HP Support Community. I'd be happy to assist you with the reset process. 


Please try these steps -


1. Shutdown the computer.

2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.

3. Press F11 once for System Recovery.

4. Choose the Keyboard Layout.

5. Click on Troubleshoot.

6. Go to Recovery Manager and click on System Recovery.


Note : System Recovery will delete everything that you had saved or installed on the computer.


You may also refer to this document - HP PCs - Performing an HP System Recovery 


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation