cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
3 2 0 0
Message 1 of 5
1,661
Flag Post
HP Recommended

Can't Restart PC only Shutdown and Boot Up

HP Prodesk 400 G1 SFF
Other

The System is a Prodesk 400 G1

Original Power Supply and Mainboard

Intel Core I5 4660 cpu @ 3.20 GHz

2 x 8GB DDR2 ram

OS Windows Server 2016 & Windows 10 Home

 

I have a issue where by I can't restart the computer, it lets me shut down and boot's correctly the computer seems to work as expected while it is running but if try to restart the screen swiches off, the machine stays powered up, it doesn't load the bios, windows doesn't load it just sits there powered upo doinf nothing?

 

Cheers for your help

Steve 

4 REPLIES 4
Highlighted
Level 9
5,904 5,889 204 520
Message 2 of 5
1,598
Flag Post
HP Recommended

Can't Restart PC only Shutdown and Boot Up

Hi

 

Weird.

 

PWR and LID.png

 

The above is for Laptops, but does suggest your desktop is displaying symptoms of 'Do Nothing'.

 

 

 

 

0 Kudos
Highlighted
New member
3 2 0 0
Message 3 of 5
1,575
Flag Post
HP Recommended

Can't Restart PC only Shutdown and Boot Up

I tried this but it still doesn´t  work. Whenever i try to restart the system everything begins normally, however it simpley stops booting and hangs with the monitor off and i hear the hdd stops working. The power is still  on  and the system appears to be stuck between shut down and reboot before bios has  loaded. It looks like it is missing the power off signal it works normal on shut down but not working with the restart sequence. I have tried updating to the newest bios and have tried to run this computer with a different psu and operating system but it still has the same problem . This is a very bad problem when the system is for example doing an update and needs to restart but stays stuck after sutting down from reboot sequence. I must hold the power key to force the computer to fully switch off and then swich it on again which causes it to boot normally.

0 Kudos
Highlighted
New member
3 2 0 0
Message 4 of 5
1,506
Flag Post
HP Recommended

Can't Restart PC only Shutdown and Boot Up

Processor is Intel I5-4460 sorry is it possible HP has cpu- whitelisting
0 Kudos
Highlighted
Level 12
11,043 11,017 577 1,658
Message 5 of 5
1,490
Flag Post
HP Recommended

Can't Restart PC only Shutdown and Boot Up


@Steven-Deacon@  wrote:
Processor is Intel I5-4460.
Sorry.
Is it possible HP has cpu white-listing ?

Extremely doubtful, especially since it does work with that CPU.

 

>  I have tried updating to the newest bios and have tried to run this computer with a different psu & operating system but it still has the same problem .

 

Have you tried a different disk-drive?

It is possible that the motherboard restarts "too fast", i.e., before the disk-drive powers-down, powers-up, and then is "up to speed".

 

Have you launched the HP Hardware Diagnostics, to test the overall "health" of the disk-drive?

 

This is a very bad problem when the system is for example doing an update and needs to restart but stays stuck after shutting down from reboot sequence.

 

In that case, when Windows Update tells you that a restart is scheduled, your circumvention is just to do a normal "shutdown".  Then, do a normal "power-on", to let Windows Update complete.

 

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation