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Can't boot up after update

HP Pavilion Power 15-cb002nb
Microsoft Windows 10 (64-bit)

Hello,

 

When I turned off my computer last Friday it did a small update. 
Yesterday when I tried turning it back on it showed the black HP screen with the loading circle of dots.
Before finishing a quarter of a rotation the dots stopped, the HP symbol faded a bit, then a window which looked like a command prompt flashed in the top left corner of my screen without displaying text for about a tenth of a second.

After this, the HP logo returns with the message "finding problems on the computer" (in Dutch). After this I get to choose from a menu of 4 tiles with a blue background "Continue, use a device, solve problems and turn off the pc". When I choose "Solve problems", I get the HP problem solver, which gives me 3 options again "reconfigure this pc, Recovery manager, advanced options". After choosing advanced options i can try "boot recovery", which worked the first time I started up my laptop yesterday. After that, I could restart it a couple of times without an error. I did notice that Visual Studio 2017 had been deleted, along with Google Chrome, so I reïnstalled both and was prompted to restart my PC again, which I did. 

After this I had the same issue again, tried boot recovery, which failed this time. Luckily  I had a system restore point from last Thursday, which I was able to use. After getting back into my pc I disabled a couple of planned windows and intel updates. When I now tried to reboot, I couldn't select the restore point I used before, but can only see the restore point that was automatically created after installing Visual Studio 2017 again. Which I tried using, but which didn't work. So far I haven't been able to get back into my computer, which I desperately need for my studies. 

 

Any help would be very much appreciated.

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Can't boot up after update

Hey there! @Michiel_UGent, Thanks for stopping by the HP Support Forums!

 

I understand after the windows update, you have issues booting into your PC.

 

Don't worry I'll try to help you out.

 

Did you make any hardware or software changes on your PC?

 

Are you able to boot into BIOS on your PC?
 

Try the steps recommended below.

 

Try updating the BIOS and chipset driver on your PC and check if it helps.

 

Link to update the BIOS.

 

Also, update the chipset drivers using this link.

 

You can update the other drivers on your PC using HP support assistant.

 

Refer this article to know more information about using HP support assistant.

 

 

You can follow the below workaround to fix the issue.
1. Press the Windows and R key together to open the run command box.
2. Type msconfig and press enter.
3. Go to the services tab and Uncheck or disable App Readiness. Refer to this image: http://bit.ly/2xyZfan
4. Click on Apply and click OK.
5. Restart your computer.

 

Use the recovery Command Prompt to uninstall the update:

 

Turn on your PC keep tapping the F11 key, you will boot into recovery manager.


•    At the recovery screen, select Troubleshoot, then Advanced Options, and then Command Prompt. You may be asked to enter a BitLocker Recovery Key or username/password.  If prompted for a username/password, you must enter a local administrator account.
•    In the Command Prompt window, type the command listed below for your version of Windows and press ENTER.
For 64-bit versions of Windows:
dism.exe /image:c:\ /remove-package/packagename:Package_for_RollupFix~31bf3856ad364e35~amd64~~16299.248.1.17
Note: If Windows is not stored on the C: drive, replace the C: in the above commands with the appropriate drive letter.
  Close the Command Prompt and click Continue to exit the Recovery Environment. Restart to enter Windows.
 

 

If the issue still persists after trying out the steps try the steps recommended below.

 

In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type sfc /scannow. Make sure to include the space between sfc and the /.
Press Enter and wait while System File Checker scans for corrupted files.
When scanning is complete, the results are displayed on the screen.
If the file checker found and replaced any corrupted files, restart the computer and check the performance.
If the file checker did not find any corrupted files or found corrupted files but could not replace them, go to the next step.
If System File Checker finds corrupted files but cannot replace them, use the Deployment Image Servicing and Management (DISM) tool. DISM checks the corrupted files; then downloads and replaces the files using Windows Update.
In Windows, open a web browser.
   NOTE:
You need to be connected to the Internet to use DISM.
In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type dism.exe /Online /Cleanup-image /Restorehealth. Make sure to include the space before each / in the command line.
Press Enter and wait while DISM works. This might take several minutes.
If DISM finds corrupted files, it replaces them using Windows Update. If this occurs, after DISM is finished, restart your computer and see if the performance has improved.

 

If the issue still persists try running a system diagnostics test on your PC and check if the hardware on your laptop is functioning correctly.

 

Refer this article to know more information about running system diagnostics on your PC.

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Let me know if this works!

Have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                  

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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Can't boot up after update

> So far I haven't been able to get back into my computer, which I desperately need for my studies. 

 

If you really are "very desperate", you can physically remove the disk-drive from the laptop computer.

If the disk-drive is 2.5-inches (6.35 cm) wide, then see the adapter at:

 

http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=6268041&CatId=5507

 

Put the disk-drive into this adapter, and connect it to a USB port on some other computer. Then, you can access your files.

 

I doubt that a "BIOS update" will solve your problem.

 

From the symptoms, the root cause is likely to be a "failing" disk-drive.

 

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