cancel
Showing results for 
Search instead for 
Did you mean: 
Deb333
New member
1 0 0 0
Message 1 of 3
185
Flag Post

Can't sign in as keyboard letters not working only numbers

HP Recommended

Just bought new computer yesterday, hp pavilion 590-0050, this morning can’t sign in letters on key board will not work only numbers.  Need help

2 REPLIES 2
sandytechy20
HP Support Agent
HP Support Agent
26,043 25,921 1,431 1,498
Message 2 of 3
Flag Post
HP Recommended

@Deb333

 

Welcome to HP forums.

 

Are you using Wireless or USB keyboard?

 

If you are using try connecting the keyboard to USB keyboard, different USB port and check if that works?

Try with another keyboard and check if that works?

Connect this keyboard to a different computer and check if that works?

 

Reply with the requested information for more assistance.

Cheers.

Sandytechy20
I am an HP Employee

0 Kudos
utmelanie
Level 1
2 2 0 6
Message 3 of 3
Flag Post
HP Recommended

When mine did that there was a small “sign in options”  underneath the white sign in box. When I clicked that, mine was set to “pin”, so I selected the password box instead, and mine could do letters again. I hope this helps you.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation