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06-17-2021 06:21 PM
I'm running into a strange error trying to recover a friends PC - The computer was recently updated which I believe is causing the boot drive to be unrecognizable. In attempting to recover the PC I have created multiple recovery USBs via Rufus and the Windows tool. All attempts end at/around the select language screen in which the PC hard crashes to a black screen and reboots with no error code. I cannot update the BIOS as the system information reflects board ID 86D3 which is not present on the HP drivers and software page.
06-18-2021 04:20 AM
It is a CTO machine, so customer configurable.
What kind of drive do you have in it (regular mechanical, M2 Optane, M2 PCIe NVMe SSD)
You could also try performing HP diagnostics at boot and see if there are any hardware failures
Turn off the PC by holding the power button until complete shutdown.
Turn on the PC and repeatedly press ESC until startup menu appears.
Press F2 to enter diagnostics.
Try performing the system test and see if there are any failure ids.
Let me know,
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