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HP Recommended
HP Pavilion Elite HPE-480t CTO Desktop PC
Microsoft Windows 10 (64-bit)

Was notified by the computer that it was having a difficult time loading windows. It tried several times but failed. Have been using windows 10 for many years without difficulty before.  First backed up the computer onto an external hard drive. On several loading cycles I tried F11 and the Microsoft Startup Repair Tool.  The program attempted repair but was unsuccessful . When i tried to exit and reboot i got a blue screen as seen below.


When i tried to contact HP they said the system was retired and not supported. Would like help in how to proceed. Should I purchase a dvd with windows 10 boot and repair? Any other suggestions. I think the rest of the computer hard drive files and apps are still present just can’t get to them.

thanks for your help.

HP Recommended



You don't need to buy anything.


You can use the Media creation tool to create a bootable USB installation flash drive.


Download Windows 10 (microsoft.com)


Boot from the installation media and when you get to the Install Now screen, on the lower left of the screen there will be an option to repair your computer.


You can try the various ways to repair the installation.


Worst case scenario is you can use the media to reinstall W10.


When you select the 'Install Now' option, first you will need to select the version of W10 you need to install (Probably W10 Home).


Then you will be asked to enter a product key.  Select the 'I don't have a product key' option.


If you need to recover files and photos from the existing Windows installation, when you get to the part that asks 'Where do you want to install Windows,' install it over the existing C:\ partition and it will create a Windows.old folder.


After W10 has installed, you can explore the Windows.old folder, go to your old user profile and copy the files you want to save to the new profile.


You will need to have the installation files for any programs you need to install.

HP Recommended



First I didn't see any answer, then I started to write, now the old hand @Paul_Tikkanen has already answered...

(1) Use the official Microsoft method:


Create installation media for Windows


Windows 10


(2) After installation is done, download and install HP drivers



(3) Please report your results

HP Recommended

Thanks for your reply. Unfortunately it assumes that i have access to another functional PC with an internet connection. Which is not the case.


HP Recommended

You're very welcome.


Unfortunately, unless you can use someone else's PC, you are most likely out of luck unless you want to buy a W10 DVD without a product key.


Maybe you can find one for sale on eBay...


windows 10 dvd: Search Result | eBay


Then you can use my instructions to either repair or reinstall W10.

HP Recommended


Thanks for your reply. Did some searching and found that I could use a PC in my local library to download the creation tool to a USB drive. When I put into a USB port it didn’t boot automatically. So I used the ESC key to get to the boot menu.  


As you can see the second choice was the only new choice with the USB drive in place. When i used this selection the next screen below is what I saw.


My fear is that there is a catastrophic problem, like a hard disk failure. I also found a set of recovery DVDs from 2011 (was probably running windows 7 or 8 at the time), but when I ran the DVD a message appeared that I could not recover the PC with that DVD. The only other F11 choice is to restore the machine to factory condition, which was windows 7. Not sure it will work, should I try it. Is there any thing else I should do?

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