Computer Black screen

[James8252]

My computer when I first turned it On started fine after a while though it BSOD, the BSOD had Red lines in it.

I turned the computer Off and powered it back on the Caps lock was blinking 5 fast times then 3 slow times

[Pallipurath · Accepted solution]

Hi @James8252 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that you are using an HP Laptop 15-ef1072wm and that the system initially booted normally, but later encountered a BSOD with red lines on the screen. After restarting, the Caps Lock LED blinked 5 times fast followed by 3 times slow, which may indicate a hardware-related issue. I would request you to please follow the steps:

A power reset clears temporary information from the computer's memory and can sometimes resolve unresponsive startup states.

• Turn off the computer.
• Disconnect the AC power adapter from the laptop.
• Remove all accessory and peripheral devices (such as USB drives, memory cards, printers, or external monitors).
• With the AC adapter unplugged, press and hold the power button for approximately 30 seconds.
• Reconnect the AC adapter, then turn on the computer to see if it starts

Click here for detailed steps.

Click Here 

Take care and have an amazing day!