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- HP Community
- Desktops
- Desktop Boot and Lockup
- Computer boots, but doesn't go past boot up screen with logo

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12-28-2019 05:44 PM
Originally, I was getting errors, and my computer would not startup or update. A friend of the family was able to figure it out and it was working smoothly for a while, and I was trying to get some of the junk that normally comes with this. Like Xbox stuff that I don't use, or any of the games that I have no use for. Now, my computer won't go past the bootup screen with the logo. I have done what I feel comfortable with what the virtual assistant suggested, but nothing is working. I hear all the sounds for the bootup, and all the lights turn on, but nothing happens after that. Please help.
12-29-2019 02:35 AM
Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.
Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.
Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.
NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).