Originally, I was getting errors, and my computer would not startup or update. A friend of the family was able to figure it out and it was working smoothly for a while, and I was trying to get some of the junk that normally comes with this. Like Xbox stuff that I don't use, or any of the games that I have no use for. Now, my computer won't go past the bootup screen with the logo. I have done what I feel comfortable with what the virtual assistant suggested, but nothing is working. I hear all the sounds for the bootup, and all the lights turn on, but nothing happens after that. Please help.