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Message 1 of 2
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Computer boots, but doesn't go past boot up screen with logo

HP Recommended
HP Pavillion500-424 PC
Microsoft Windows 10 (32-bit)

Originally, I was getting errors, and my computer would not startup or update.  A friend of the family was able to figure it out and it was working smoothly for a while, and I was trying to get some of the junk that normally comes with this.  Like Xbox stuff that I don't use, or any of the games that I have no use for.  Now, my computer won't go past the bootup screen with the logo.  I have done what I feel comfortable with what the virtual assistant suggested, but nothing is working.  I hear all the sounds for the bootup, and all the lights turn on, but nothing happens after that.  Please help.

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HP Recommended

First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).



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