Computer freezes.....must shut off and turn back on

[buddyrhonda]

Occasionally my computer freezes when I click on something saved on my desktop. I keep trying to click the mouse to see if it will help.   The circle just keeps spinning by my pointer, so they only way it get's fixed is turning it off then back on again.

How can I figure out what's causing this?

[Grzwacz]

Hi buddyrhonda

When your PC starts freezing it ususlly means you have some type of a software/driver or hardware problem.

Run a check disk.

Then run boot time HP hardware diagnostics.

Grzy

[buddyrhonda]

Disk check results were- Did not find any integrity violations.

I downloaded HP hardware diagnostics but after downloaded no page appeared to click to start the scan. Looked at my start menu and it wasn't listed even though I had downloaded it.

[Grzwacz · Accepted solution]

Hi

Which version diagnostics did you download? You did not provide your HP model. Older HP PC's need Vision diagnostics. The newer HP PC's use UEFI version. The Pro diagnostic version has both Vision and UEFI diagnostics.

You have to execute (run) the downloaded file. It should give you an option to create a bootable CD/DVD or USB stick.  

Then boot to the diagnostic media you created per above. Now you can run diagnostics.

Grzy

[buddyrhonda]

Thanks a lot.....