-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Boot and Lockup
- Computer frozen

Create an account on the HP Community to personalize your profile and ask a question
11-03-2019 04:28 PM
Greetings Tahnta,
Welcome to the forum.
I am not a HP employee.
I would run HP Hardware Diagnostics to eliminate or disclose a hardware problem first.
Tap 'ESC" at system startup.
Select "F2".
Run System Tests. You can also run component tests.
You may have a Windows problem if hardware tests pass.
A Windows boot problem can get messy to the point which causes one to reinstall the operating system. This is a last resort and you should backup data before doing this.
Try troubleshooting steps described at this site (Link).
You could try a system restore, go back to a previous build, image recovery if you do Windows system backup images, or try a startup repair.
Regards