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Computer frozen

‎11-03-2019 02:59 PM

Product: Hp all in one
Operating System: Microsoft Windows 10 (64-bit)

Pc did not start correctly and message is under automatic repair I choose restart and it goes for a little while then stops

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HP Recommended

Computer frozen

‎11-03-2019 04:28 PM

Greetings Tahnta,

Welcome to the forum.

I am not a HP employee.

 

I would run HP Hardware Diagnostics to eliminate or disclose a hardware problem first.

 

Tap 'ESC" at system startup.

Select "F2".

Run System Tests. You can also run component tests.

 

You may have a Windows problem if hardware tests pass.

 

A Windows boot problem can get messy to the point which causes one to reinstall the operating system. This is a last resort and you should backup data before doing this.

 

Try troubleshooting steps described at this site (Link).

 

You could try a system restore, go back to a previous build, image recovery if you do Windows system backup images, or try a startup repair.

 

Regards

 

 

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