Create an account on the HP Community to personalize your profile and ask a question
10-01-2021 10:22 AM
Product: HP Pavilion Laptop 15-eh1xxx
Operating System: Microsoft Windows 10 (64-bit)
My computer has both the lights on the keyboard and the power button lights ON when I open the lid. However, when I open the lid the screen remains blank with a black screen, until I press down the power button for a couple of seconds, the keyboard lights turn off, and then I press the power button again, and laptop turns on again. It's very annoying thing to do after every time I close the lid and computer goes into hibernation, and leaves lights on.
1 REPLY 1
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community